Effective Date: 17 September 2024
Kinetic Kneads Sports Massage (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy outlines how we collect, process, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA).
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
Kinetic Kneads Sports Massage
Website: kinetickneads.co.za
Email: dannhauserhanneke@gmail.com
Address: 21 3rd Ave, Parys, Free State, South Africa, 9585
2. What Information We Collect
We may collect the following personal information from you:
- Contact Information: Name, email address, phone number, and physical address.
- Payment Information: Billing details and payment method (we do not store full credit card details).
- Session Preferences: Information regarding your sports massage preferences, medical history related to the service, or any other relevant information necessary for providing our services.
- Website Usage Data: Information on how you use our website, including your IP address, browser type, and access times.
3. How We Collect Your Information
We collect personal information directly from you when you:
- Visit our website or make an inquiry.
- Book a sports massage session through our website.
- Communicate with us via email or other channels.
- Sign up for any promotional or informational materials.
We may also collect information indirectly through cookies and other tracking technologies when you use our website.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service Provision: To provide and manage sports massage services that you request.
- Communication: To respond to your inquiries, bookings, or requests for information.
- Billing: To process payments and send invoices or receipts.
- Marketing: To send you updates, promotions, and news related to Kinetic Kneads Sports Massage (with your consent).
- Website Improvement: To improve your experience on our website and tailor content.
5. Legal Basis for Processing
In terms of POPIA, we process your personal information under the following legal grounds:
- Performance of a Contract: When you book a session with us, we need to process your personal information to fulfill our obligations.
- Consent: Where you have given consent for us to process your information for specific purposes, such as marketing communications.
- Legal Obligation: Where we are legally required to process your information.
- Legitimate Interest: Where processing is necessary for our legitimate business interests (e.g., improving services), provided this is not overridden by your rights.
6. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party service providers who assist with payment processing, website hosting, or other operational needs.
- Legal Authorities: Where required by law or necessary to protect our legal rights.
7. Security of Your Information
We are committed to ensuring that your personal information is secure. We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or destruction of your data.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
8. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
9. Your Rights
In terms of POPIA, you have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to legal or contractual limitations.
- Objection: You may object to the processing of your personal information in certain circumstances.
- Withdrawal of Consent: You may withdraw your consent at any time where we rely on your consent to process your personal information.
To exercise any of these rights, please contact us at hanneke@kinetickneads.co.za.
10. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience and provide you with personalized content. You can control the use of cookies through your browser settings.
11. International Transfers
While we operate primarily within South Africa, certain service providers we use may operate in other countries. In such cases, we ensure that your personal information is protected with appropriate safeguards.
12. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: dannhauserhanneke@gmail.com
Address: 21 3rd Ave, Parys, Free State, South Africa, 9585